Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.
No right of withdrawal exists for (admission) tickets for which a time or time period has been contractually specified for the purpose of contract fulfilment by the contractor (section 18 para. 1 Z.10 FAGG).

The cancellation period is 14 days from the day of the conclusion of the contract. (see § 11 FAGG para. 2 Z.1)

There is no right of withdrawal from the contract of you have redeemed the voucher before the expiry of the above period.

To exercise your right of withdrawal you have to

GMS GOURMET GmbH

Wiener Rathauskeller
Rathausplatz 1, 1010 Wien
office@wiener-rathauskeller.at
+43 (0) 405 1210

make a clear declaration regarding your decision to withdraw from the contract (e.g. by posted letter or email). You may use the attached sample withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for the notification regarding your exercise of the right of withdrawal to be sent before the deadline.

The consequences of a withdrawal

If you withdraw from this contract, we must return all payments received from you, including shipping costs (except any additional costs arising from the fact that you have selected a delivery method other than our cheap standard delivery), immediately and no later than within fourteen days from the date on which the notification regarding your withdrawal from this contract has been received by us. For this refund we use the same means of payment you used for your original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We have the right to refuse payment until we have received the vouchers or until you have provided proof that the vouchers have been sent back, whichever is earlier.

You must return the vouchers to us by post or in person immediately and in any case no later than within fourteen days from the date on which you have notified us about your withdrawal from the contract.

The deadline is deemed adhered to if you post the vouchers before the expiry of the period of fourteen days.

You bear the direct costs of returning the vouchers.

Withdrawal form

(If you want to withdraw from the contract, please complete this form and return it)

– To

GMS GOURMET GmbH

Wiener Rathauskeller
Rathausplatz 1, 1010 Wien
office@wiener-rathauskeller.at
+43 (1) 405 1210

 

I hereby withdraw from the contract I entered into for the purchase of the following vouchers:

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

 

Ordered on __________________________

Received on__________________________

 

Name of consumer(s)

________________________________________________________________________________

 

Address of consumer(s)

________________________________________________________________________________

________________________________________________________________________________

 

Signature of consumer___________________________________________________________

 

Date______________________